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Quest Serviced Apartments - Your perfect travel companion
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Frequently Asked Questions

Why serviced apartments?

What is a serviced apartment?
Why should I choose a serviced apartment over a hotel or motel?
Where is Quest located?

Booking with Quest

Does Quest charge an online booking fee?
Can I speak to a real person?
Do I need a credit card to make a booking?
Can I earn Qantas Frequent Flyer (QFF) points?
Will I pay a peak rate during school holidays or events?
What is your cancellation policy?

Staying at Quest

What payment methods does Quest accept?
What do I need for check-in?
What time is check-in?
What time is check-out?
Does Quest have a business centre?
Can I have a party?
Does Quest have a reception?
What happens if I need something after hours?
Do I have to do my own washing and make the bed?
I’m only staying for two nights – can I still stay at Quest?
Where do I park?
What are my food and beverage options?

 

Why serviced apartments?

What is a serviced apartment?

A Quest serviced apartment is your home and office away from home. At Quest, space is abundant and all properties offer a variety of apartment configurations to suit singles, couples, families and large groups, from studios to four-bedroom apartments. 

Most two bedroom apartments contain a second bathroom and adjoining apartments can also be reserved on request.

Most apartments offer separate living, dining and sleeping areas, fully equipped kitchens and laundry facilities. Open floor plans allow everyone enough space to spread out while staying under the one roof.

The majority of Quest properties have an on-site reception and staff are on call 24 hours a day to respond to all enquiries, with an on-site manager to ensure the security of guests and attend to after hour enquiries.

Quest standard services include:

  • On-site reception^
  • 24 hour on-site management
  • Broadband internet access*
  • Breakfast options* - breakfast packs, on-site restaurant or local café
  • Local restaurant chargeback* - have your meal charged back to your accommodation account from selected local restaurants
  • Pantry shopping service* - place your grocery order and let us do the shopping for you
  • Valet dry cleaning*
  • Housekeeping - daily or weekly as required, excludes Sundays and Public Holidays
  • Business administration services
  • Tour assistance
  • Baby sitting booking service

^ 7am-8pm, 7 days a week
* Costs apply and vary

Property features:

The majority of Quest properties are 4 or 4 ½ star Qualmark rated in the self contained and serviced catergory and offer:

  • Gymnasium*
  • Swimming pool, spa and/or sauna*
  • On-site car parking*
  • BBQ facilities*

* Costs and availability may apply and vary.

Apartment features:

Quest apartments typically feature fully equipped kitchen and laundry facilities, as well as dining and entertaining areas that are separate from bedrooms. Studio apartments feature kitchenettes, along with a lounge/dining area. Most properties offer the following features:

  • A range of apartment configurations from studios, to one or two bedroom apartments
  • Two bedroom apartments may contain a second bathroom
  • Reverse cycle air conditioning/apartment controlled air conditioning
  • DVD players
  • In-house movies - DVD hire
  • Sky TV
  • Direct dial telephone with voicemail
  • Fax and modem lines
  • In-room safes
  • Apartments with private balconies
  • Broadband internet access* - wireless and cable connections vary. Please confirm the connection with your Quest property of choice at the time of booking

* Costs may apply and vary.

For more information on Quest services and facilities click here.

Why should I choose a serviced apartment over a hotel or motel?

Anyone who has travelled for an extended period alone or with a group will tell you that the confines of a standard hotel room are not ideal.

Serviced apartments typically offer more space than hotels or motels, separate living, dining and sleeping areas, fully equipped kitchens and laundry facilities. At Quest, space is abundant and all properties offer a variety of apartment configurations to suit singles, couples, families and large groups, from studios to two-bedroom apartments. 

These features, unique to serviced apartments, allow you to cook your own meals, do your own laundry, and relax with plenty of space.

The majority of Quest properties have an on-site reception and staff are on call 24 hours a day to respond to all enquiries, with an on-site manager to ensure the security of guests and attend to after hour enquiries.

We also offer regular housekeeping, valet laundry and dry cleaning services, local restaurant chargeback arrangements, a pantry shopping service and baby sitting booking service. 

For more information on Quest services and facilities click here.

Where is Quest located?

Quest Serviced Apartments has more than 125 properties in New Zealand, Fiji and Australia. They are located in central business districts, suburban and regional areas with close proximity to head offices, business centres and key industrial areas. To search all Quest properties, click here.  

 

Booking with Quest

Does Quest charge an online booking fee?

No. Quest does not charge an online booking fee for bookings made directly with a property through the Quest website.

Can I speak to a real person?

Quest properties are owned and operated by franchisees who are dedicated to making your stay hassle-free, and a big part of this is ensuring you deal with real people.

Sometimes it will be the franchisees themselves, otherwise their team of reception staff will be pleased to help you over the phone and throughout your stay.

In addition to reception, an on-site manager is available to ensure the security of guests and attend to after hour enquiries.

Do I need a credit card to make a booking?

Yes. To confirm your booking, we ask that you provide the details of a valid credit card or make a deposit equal to the first night’s accommodation approximately 10 days prior to arrival.

Variations to this may apply during peak periods and at the property's discretion.

What is your cancellation policy?

A cancellation fee of one night's accommodation will apply to any booking cancelled within 48 hours of the arrival time. If no arrival time is specified, 10pm will be considered the arrival time. Cancellation fees will automatically be charged to the credit card provided, or deducted from the reservation deposit.

Any property may alter these terms and conditions for specific bookings, advising the terms and conditions that will apply.

Will I pay a peak rate during school holidays or events?

No. Quest does not alter its prices during school holidays or events.

Can I earn Qantas Frequent Flyer (QFF) points?

Qantas Frequent Flyer Members are awarded for accommodation only, on properties Published Rates and General Corporate Rates

- Three points per whole $1 charged to your room at Australian properties
or
- 1,000 points per stay at New Zealand and Fiji properties

The following products and services are not eligible for QFF points:

  • Accommodation that forms part of an inclusive tour purchase (package)
  • Accommodation charged at the wholesale rate
  • Accommodation charged at negotiated corporate rate or government rate
  • Accommodation charged at heavily discounted rates, such as those found on last minute booking websites
  • Conference related expenses, seminars and banquets
  • Accommodation earning QClub dollars – please note: guests can choose to earn QClub dollars or QFF points
  • Accommodation redeemed using QClub dollars
  • Accommodation redeemed using a QClub offer
  • Services provided by a third party

Points can only be earned by one member per apartment and cannot be split between two or more members occupying the same apartment.

Members can claim points on a maximum of three apartments and a maximum of seven nights.

Staying at Quest

What payment methods does Quest accept?

Quest properties accept all major credit cards (Visa, MasterCard, American Express, Diners) and cash.

Acceptance of cheques varies across Quest properties so please check with the property prior to arrival.

On arrival, a pre-authorisation of your credit card, for the amount of your accommodation, will be required.

If paying by cash, a security bond for at least the first night will be required upon arrival. This amount may vary, so please check with the property.

What do I need for check-in?

If settling by cash, you are required to provide a current driver’s licence or passport. 

What time is check-in?

Check-in is 2pm. If you’re arriving before this time, you need to contact the property directly to make alternative arrangements.

While every effort will be made to accommodate early arrivals, this will be dependent on availability and at the discretion of each property.

What time is check-out?

Check-out is 10am. If you require late check-out, you will need to contact the property directly to discuss availability.

While every effort will be made to accommodate requirements for late checkout, this will be dependent on availability and at the discretion of each property.

Can I have a party at Quest?

Quest has a strict ‘no party’ policy to ensure every guest has a secure and comfortable stay. Each Quest property has its own terms and conditions with regards to parties, and in many cases, violation of the policy will result in a non-refundable termination of a booking. Please contact your property for details.

Does Quest have a business centre?

Quest apartments feature broadband internet access along with separate work stations, living and dining areas, ideal for conducting small meetings.

Some Quest properties have dedicated business centres and others offer a range of business and administrative services through reception, including printing, faxing and mailing.
 
Business facilities vary across Quest’s properties, so please check with the property prior to arrival.

Does Quest have a reception?

Yes. The majority of Quest properties have an on-site reception^ and staff are on call 24 hours a day to respond to all enquiries, with an on-site manager to ensure the security of guests and attend to after hour enquiries.

^ 7am-8pm, 7 days a week

Quest properties are owned and operated by franchisees who are dedicated to making your stay hassle-free, and in many cases you’ll be dealing with these people each day. 

What happens if I need something after hours?

 In addition to on-site reception, staff are on call 24 hours a day to respond to all enquiries, with an on-site manager to ensure the security of all guests and attend to after hour enquiries.

Do I have to do my own washing and make the bed?

Quest offers a range of options including regular housekeeping, valet laundry and dry cleaning services. In addition, most apartment types feature a washing machine and dryer for your convenience. For more information, please contact the property directly.

What are my food and beverage options?

Quest offers a range of dining options. The majority of apartments contain a combination of an oven, hotplates, microwave, fridge, glassware, crockery, cutlery, cooking utensils and dish washing facilities.

This allows you to cook for yourself in the comfort of your apartment. If you don't have time to do your shopping, Quest's pantry shopping service offers a comprehensive and convenient alternative where you fill out your shopping list and have your items delivered to your apartment.

Selected Quest properties also offer breakfast pack options. For as little as $8.50 (on average), guests can purchase a selection of light continental breakfast packs consisting of cereal, milk, juice. Packs are also available with toast and spreads.

If you’d like to dine out, Quest offers a restaurant chargeback option at selected local restaurants. Restaurant charges will automatically be added to your Quest accommodation account and settled on check-out.

Where do I park?

Parking options vary across our properties and range from on-site to secure off-site. On occasions, car parking will incur a fee, so please contact your property for details. 

I’m only staying for two nights – can I still stay at Quest?

Yes. Quest accommodates travellers whether it’s for one night or many months at a time.