Frequently Asked Questions

WHY SERVICED APARTMENTS?

What is a serviced apartment?
Why are serviced apartments better for business travellers?
Where is Quest located?

BOOKING WITH QUEST

Does Quest charge an online booking fee?
Can I speak to a real person?
Do I need a credit card to make a booking?
What is Quest’s cancellation policy?

AIRPOINTS™

What do members need to do to earn Airpoints Dollars at Quest?
Which Quest Apartment Hotel are participating?
What purchases qualify for Airpoints Dollars
Will I earn Airpoints Dollars if I book as a member of Airpoints or Airpoints for Business?
Will I be able to earn Airpoints Dollars directly into my Airpoints Business account?
Do I need an Airpoints for Business Account to earn Airpoints Dollars at Quest Apartment Hotels?
How long does it take for Airpoints Dollars earned at Quest Apartment Hotels to appear in my Airpoints account?
Can I pay for my accommodation at Quest Apartment Hotels on an Airpoints earning credit card and scan my Airpoints card in the same transaction?
My Airpoints Dollars are not showing in my account?

STAYING AT QUEST

What payment methods does Quest accept
Is a security bond required?
What do I need for check-in?
What time is check-in?
What time is check-out?
I need to conduct a meeting during my stay – what are my options?
Does Quest have a business centre?
Does Quest have a reception?
What happens if I need something after hours?
Do I have to do my own washing and make the bed?
I’m only staying for two nights – can I still stay at Quest?
Where do I park?
What are my food and beverage options?

 

WHY SERVICED APARTMENTS?

What is a serviced apartment?

A Quest serviced apartment is your home and office away from home. At Quest, all properties offer a variety of spacious apartment configurations to suit singles, couples, small groups and large groups, from studios to four-bedroom apartments.

Most two and three-bedroom apartments contain a second bathroom, and adjoining apartments can also be reserved on request.

Most apartments offer separate living, dining, and sleeping areas, as well as fully-equipped kitchens and laundry facilities. If you’re travelling with a work party, our open floor plans allow our guests enough space to spread out while conveniently staying under the one roof.

The majority of Quest properties have an on-site reception. Staff are on call 24 hours a day to respond to all enquiries, with an on-site manager to ensure the security of guests and attend to after-hour enquiries.

Quest standard services include:

  • On-site reception^
  • 24 hour on-site management
  • Broadband internet access*
  • Breakfast options* - breakfast packs, on-site restaurant or local café
  • Local restaurant chargeback* - have your meal charged back to your accommodation account from selected local restaurants
  • Pantry shopping service* - place your grocery order and let us do the shopping for you
  • Valet dry cleaning*>
  • Housekeeping - daily or weekly as required, excludes Sundays and Public Holidays
  • Business administration services
  • Tour assistance
  • Babysitting booking service

^ 7am-11pm, 7 days a week
* Costs apply and vary

Property features:

The majority of Quest properties offer a number of on-site facilities including:

  • Gymnasium*
  • Swimming pool, spa and/or sauna*
  • On-site car parking*
  • BBQ facilities*

*Costs may apply and vary.

Apartment features:

Quest apartments typically feature fully-equipped kitchen and laundry facilities, as well as dining and entertaining areas that are separate from bedrooms. Studio apartments feature kitchenettes, along with a lounge/dining area. Most properties offer the following features:

  • A range of apartment configurations from studios, to one, two, three or four bedroom apartments
  • A second bathroom (for certain two or three bedroom apartments)
  • Reverse cycle air conditioning/apartment controlled air conditioning
  • DVD players
  • In-house movies - DVD hire, Movie-link*
  • In-room safes
  • Direct dial telephone with voicemail
  • Fax and modem lines
  • iPod docking stations
  • Broadband internet access* - wireless and cable connections vary. Please confirm the connection with your Quest proeprty of choice at the time of booking
  • Apartments with private balconies

* Costs may apply and vary.

Find more information on Quest services and facilities for business travellers.

Why are serviced apartments better for business travellers?

At Quest, we know that travelling for work purposes can be stressful. That’s why we always strive to meet all our business travellers’ needs. Our serviced apartments offer more space, improved facilities and friendly service to help you feel as comfortable as possible during your time away from home.

Serviced apartments typically offer more space than hotels or motels, with separate living, dining and sleeping areas, fully-equipped kitchens, and laundry facilities. These features, unique to serviced apartments, allow you to cook your own meals, do your own laundry, and work and relax with plenty of space.

We also offer regular housekeeping, valet laundry and dry cleaning services, local restaurant chargeback arrangements, a pantry shopping service, and a babysitting booking service. This way, if you’re busy with work commitments, you can depend on us to help you out with these everyday errands.

Find more information on Quest services and facilities.

Where is Quest located?

Quest Serviced Apartments has over 150 properties in Australia, New Zealand and Fiji. They are located in central business districts, as well as suburban and regional areas, with close proximity to head offices, business centres, and key industrial areas. Search all Quest properties.

 

BOOKING WITH QUEST

Does Quest charge an online booking fee?

No. Quest does not charge an online booking fee for bookings made directly with a property through the Quest website.

Can I speak to a real person?

Quest properties are owned and operated by franchisees who are dedicated to making your stay hassle-free. A big part of this is ensuring that you deal with real people! Sometimes it will be the franchisees themselves; otherwise, their team of reception staff will be pleased to help you over the phone and throughout your stay.

In addition to reception, an on-site manager is available to ensure the security of all guests and to attend to any urgent after hours enquiries you might have.

Do I need a credit card to make a booking?

Yes. To confirm your booking, we ask that you provide the details of a valid credit card or make a cash deposit equal to the first night’s accommodation, approximately ten days prior to arrival.

Variations to this may apply during peak periods and at the property's discretion.

What is Quest’s cancellation policy?

A cancellation fee of one night's accommodation will apply to any booking cancelled within 48 hours of the arrival time. If no arrival time is specified, 10pm will be considered the arrival time. Cancellation fees will automatically be charged to the credit card provided, or deducted from the reservation deposit.

Any Quest property may alter these terms and conditions for specific bookings and advise the alternate terms and conditions that will apply.

 

AIRPOINTS

What do members need to earn Airpoints Dollars at Quest?

Members provide their Airpoints Number at the time of booking, either to Quest Apartment Hotels or Tandem/Orbit Travel. members may only earn Airpoints Dollars for a maximum of 7 nights per stay.

Which Quest Apartment Hotels are participating?

All Quest Apartment Hotels in new Zealand and Fiji

What purchases qualify for Airpoints Dollars?

All accommodation only, additional costs including carparking, Wi-Fi,Restaurant chargeback, Pantry shopping or Breakfast packs aren't included and do not qualify for Airpoints Dollars.

Will I earn Airpoints Dollars if I book as a member of Airpoints for Business?

Airpoints members can choose to either accrue Airpoints Dollars to their Airpoints for Business Account, but they will need to provide their Airpoints membership number at the time of reservation and specify that the stay is for business purpose at the time of reservation or at check in.

Will I be able to earn Airpoints Dollars directly into my Airpoints for Business account?

Yes, members Airpoints Dollars will be directly credited to their Airpoints for Business Account, but they will need to provide their Airpoints membership number at the time of reservation and specify that the stay is for business purpose at the time of reservations or at check in.

Do I need an Airpoints for Business Account to earn Airpoints Dollars at Quest Apartment Hotels?

Yes, you do. Members with an Airpoints for Business account, must have their Airpoints Dollars accruals deposited into their Airpoints for Business account. If members don't have an Airpoints for Business account they can earn to their personal Airpoints account.

How long does it take for Airpoints Dollars earned at Quest Apartment Hotels to appear in my Airpoints account?

Airpoints accruals will take up to 6 weeks to appear in members accounts.

Can I pay for my accommodation at Quest Apartment Hotels on an Airpoints earning credit card and scan my Airpoints card in the same transaction?

Yes 'Double Dipping' of credit card and Airpoints Dollars earning from Quest Apartment Hotels is available.

My Airpoints Dollars are not showing in my account?

For any accrual issues please contact Quest Apartment Hotels on 0800 944 400.

Airpoints terms and conditions apply.

STAYING AT QUEST

What payment methods does Quest accept?

Quest properties accept all major credit cards (Visa, MasterCard, American Express, Diners) and cash.

Acceptance of cheques varies across Quest properties, so please check with the property prior to arrival.

On arrival, a pre-authorisation of your credit card, for the amount of your accommodation, will be required.

Is a security bond required?

If paying by cash, a security bond for at least the first night will be required upon arrival. This amount may vary, so please check with your Quest property.

What do I need for check-in?

If settling by cash, you are required to provide a current driver’s licence or passport.

What time is check-in?

Check-in is 2pm. If you’re arriving before this time, you need to contact the property directly to make alternative arrangements.

While every effort will be made to accommodate early arrivals, this will be dependent on availability and at the discretion of each property.

What time is check-out?

Check-out is 10am. If you require late check-out, you will need to contact the property directly to discuss availability.

While every effort will be made to accommodate requirements for late checkout, this will be dependent on availability and at the discretion of each property.

I need to conduct a meeting during my stay – what are my options?

In-apartment meeting facilities– Quest apartments offer broadband internet access and separate living, dining, and sleeping areas. This allows for small meetings to be conducted in your apartment, separate to your personal sleeping space.

Conference facilities– many of our properties have dedicated conference and meeting facilities available to you and external businesses. Broadband internet access, wireless connectivity, audio visual equipment, and catering options are available upon request.

Quest will help to ensure that conferences run smoothly by providing on-site business support, and the option of iced water, mints, note pads, and pens. To enquire about the facilities and availability at a specific property, please contact the property directly.

Product range reviews– serviced apartments are an ideal option for range reviews. Separate living, dining and sleeping areas, as well as plenty of space, allow for showings to be conducted in your apartment, separate to your personal sleeping space.

Does Quest have a business centre?

Quest apartments feature broadband internet access along with separate work stations, living and dining areas, ideal for conducting small meetings.

Some Quest properties have dedicated business centre, while others offer a range of business and administrative services through reception, including printing, faxing and mailing. Business facilities do vary across Quest’s properties, so please check with the property prior to arrival.

Does Quest have a reception?

Yes. The majority of Quest properties have an on-site reception (open from 7am to 11pm, seven days a week), with an on-site manager to ensure the security of guests and to attend to urgent after hours enquiries.

Quest properties are owned and operated by friendly franchisees who are dedicated to making your stay as enjoyable and hassle-free as possible. In many cases, these are the helpful people you’ll be dealing with each day. If there’s anything we can do to improve your stay with us during your business trip, please feel free to ask.

What happens if I need something after hours?

In addition to on-site reception, Quest properties have an on-site manager to ensure the security of all guests and to attend to urgent after hours enquiries.

Do I have to do my own washing and make the bed?

Quest offers a range of options including regular housekeeping, valet laundry, and dry cleaning services. In addition, most apartment types feature a washing machine and dryer for your convenience. For more information, please contact the property directly.

What are my food and beverage options?

Quest offers a range of dining options for business travellers. The majority of apartments contain a combination of an oven, hotplates, microwave, fridge, glassware, crockery, cutlery, cooking utensils and dishwashing facilities. This allows you to cook for yourself in the comfort of your apartment.

If you don't have time to do your shopping, Quest's pantry shopping service offers a comprehensive and convenient alternative, where you can fill out your shopping list and have your items delivered to your apartment.

Selected Quest properties also offer breakfast or snack pack options. For as little as $11 (on average), guests can purchase a selection of light continental breakfast packs consisting of cereal, milk, juice and a muesli bar. Packs are also available with toast and spreads. Quest's snack packs are also a great option for business guests who are working or relaxing in their apartment, or who require sustenance on the go. Assorted snack packs contain chocolate, cheese and crackers, dried fruit and nuts.

If you’d like to dine out, Quest offers a restaurant chargeback option at selected local restaurants. Restaurant charges will automatically be added to your Quest accommodation account and settled on check-out.

Where do I park?

Parking options vary across our properties and range from on-site to secure off-site. In certain cases, car parking will incur a fee, so please contact your property for details..

I’m only staying for two nights – can I still stay at Quest?

Yes. Quest accommodates all business travellers, whether it’s for one night, two weeks or many months at a time