Guests can easily check in via the Quest app on their mobile device, and then tap the key function to access their room.

The Quest app is part of an initiative to implement contactless solutions and additionally improve guest experience; however Adrian Turner, Quest Group General Manager, is ensuring the brand does not lose its personal touch. Every new app user gets an email from Turner himself when they sign up, welcoming them to the Quest user family. In turn they have his email address should they have any feedback or questions.

Earlier this year, Quest approached Liverton, an innovation focused company, to build a certified digital key integration to their existing mobile application. They created a digital key platform with security and functionality in mind. Quest guests can feel confident to use the digital platform safely while providing a seamless user experience. 

Adrian Turner, Quest Group General Manager, says: “When we launched the Quest app in 2019, it was to make booking a room at Quest easy. As the app evolves we are always looking for ways to enhance the guest experience at Quest. The addition of this technology will allow a Quest guest to access the property and their room seamlessly, especially after hours. 

This is solution is now live at Quest Highbrook, and we will be working with our newer properties that we opened during the pandemic being Quest Palmerston North, Quest Takapuna, Quest Mt Eden, and Quest Queenstown that are all mobile key ready, to roll this technology out as soon as possible.

We will also be working with all our other properties to upgrade their locking systems to take advantage of this technology in due course.”

The Quest app is available on both Apple™ and Android™ devices.